Terms of Use and Services

1. Provider

2. Nature of PronajmuWeb.cz

PronajmuWeb.cz serves as a presentation of services, completed projects, technical possibilities and as a contact point for potential cooperation.

The website is not a public user platform. Visitors currently do not normally have access to any internal, client or administrative environment.

Information on the website is general and presentational. The specific scope, price, deadlines and conditions of implementation are always determined individually according to the assignment and agreement with the client.

3. Services offered

The provider may provide in particular the following services:

• website presentation development,
• development of smaller e-shops,
• website modifications and redesign,
• landing pages and presentation pages,
• installation and configuration of UNA CMS,
• modifications of UNA CMS modules, templates, languages, menus, profiles and features,
• development of custom UNA CMS modules,
• language packs, translations and work with Polyglot keys,
• implementation of AI elements into websites and community systems,
• AI assistants, knowledge bases and supporting tools,
• basic technical website setup,
• assistance with domains, DNS, e-mail, SSL, hosting and related configuration,
• migration, maintenance and updates of websites,
• technical support within the agreed scope,
• consulting and solution design.

A specific service may include only part of the above scope. The exact scope is always governed by an individual agreement, offer, order or other communication between the provider and the client.

4. Limitations of the service scope

The provider primarily provides web, configuration, development, content and basic technical services.

Advanced server administration, specialised infrastructure, deeper security interventions, work on critical systems, penetration testing, legal services, tax services and specialised IT audits are not part of the standard scope unless expressly agreed otherwise.

For more complex infrastructure or security-sensitive tasks, the provider may recommend or involve professional administrators, hosting support or other specialists.

5. Enquiry and start of cooperation

Sending a contact form or e-mail is not itself an order or conclusion of a contract.

Based on an enquiry, the provider may prepare a proposed solution, estimated pricing or a specific offer.

Cooperation begins only after mutual approval of the scope, price, deadline and other conditions, for example by e-mail, written order, contract or another provable form.

The provider reserves the right to refuse an enquiry, especially if it is outside his technical capabilities, time capacity, professional scope, ethical principles or if the requested service could conflict with legal regulations.

6. Service price

The price of services is determined individually according to the scope, complexity, deadline, project type and requested features.

Prices listed on the website, if any, are informational unless expressly stated otherwise.

The final price is set in the offer or agreement with the client. The provider is not a VAT payer.

If the assignment changes, the scope is expanded, additional requests are added or a completed part needs to be modified, the price may be adjusted accordingly. Such change should be agreed with the client in advance.

7. Payments and invoicing

Payment terms are agreed individually according to the scope of the project.

For larger or time-consuming projects, an advance payment may be required before work begins.

The final payment may be required before handing over final outputs, launching the website, providing access credentials or publishing the completed solution.

An invoice is issued based on the agreed price and payment terms.

If the client fails to pay the price or advance payment within the agreed period, the provider may suspend work, delivery of outputs, management or support until the amount due is paid.

8. Client cooperation

The client is required to provide necessary cooperation, in particular:

• provide materials, texts, images, logos, access credentials and other materials on time,
• provide truthful and complete information,
• review proposals and outputs within a reasonable time,
• notify the provider of errors, inconsistencies or change requests,
• ensure that provided materials do not infringe third-party rights,
• ensure authorisation to use supplied photos, texts, brands, music, videos, fonts, plugins, licences or other content.

If the client fails to provide necessary cooperation, deadlines may be postponed, the scope or price may change, or work may be suspended.

9. Client materials and content

The client is responsible for the content, materials and files provided by the client.

The provider is not liable for legal defects of materials supplied by the client, especially infringements of copyright, trademarks, personality rights, licence terms, data protection rules or other third-party rights.

If the client provides content that is unlawful, unethical, misleading, offensive, discriminatory, harmful or otherwise problematic, the provider may refuse to use it or withdraw from the cooperation.

10. Implementation deadlines

Implementation deadlines are always indicative unless expressly agreed otherwise.

Deadlines may be affected in particular by the scope of the project, delivery of materials, client availability, changes to the assignment, failures of external services, availability of hosting, domains, DNS, e-mail services, payment services or other third parties.

The provider is not liable for delays caused by insufficient client cooperation or failures of third-party services.

11. Delivery and approval of work

The output may be, depending on the project, a website, e-shop, module, UNA CMS modification, graphic or content setup, technical configuration, consultation, documentation or another agreed output.

The client is required to review the output after delivery and report any errors or comments within a reasonable time.

If the client uses, publishes, approves, accepts the output or does not comment within a reasonable time after delivery, the output is considered accepted unless agreed otherwise.

Minor deviations that do not prevent normal use of the output are not a reason to refuse acceptance.

12. Changes to assignment and extra work

Changes to the assignment, new features, modifications of already approved parts, repeated rework, content changes, structure changes or additional requirements may be charged as extra work.

The provider should inform the client in advance if it is clear that a request exceeds the originally agreed scope.

Extra work may affect both the price and completion deadline.

13. Claims for defects

The client has the right to claim defects in the output that prevent its use within the agreed scope of service.

A claim should be sent to info@pronajmuweb.cz and should include a description of the defect, where it appears and, if possible, a screenshot, link or another supporting document.

The following are usually not considered defects:

• a change caused by the client or a third party,
• a change caused by an update of a system, module, plugin, browser, hosting or external service,
• an error caused by unsuitable or incorrect client materials,
• a request for a new feature that was not agreed,
• a change in visual preference after approval of the design,
• malfunction caused by non-payment of a domain, hosting, licence or third-party service,
• an intervention made outside the provider.

Legitimate defects will be resolved by correction, modification, completion or another reasonable method depending on the nature of the defect.

14. Third-party services

Third-party services may be used during project implementation, such as hosting, domains, DNS, e-mail services, SSL certificates, UNA CMS, plugins, libraries, payment gateways, AI services, security tools, Cloudflare Turnstile or other technical services.

The provider is not liable for availability, changes, prices, outages, restrictions, licence terms or decisions of third-party providers.

If a third-party service changes its conditions, price, technical requirements or stops working, the project may need to be modified, migrated or replaced with another solution. Such work may be charged separately.

15. Access credentials, passwords and security

If the client provides access credentials to the provider, the client must ensure that he is authorised to provide them.

The provider handles access credentials carefully and uses them only for the purpose of the agreed service.

After cooperation ends, the client should change passwords, remove access rights or adjust permissions as needed.

The provider is not liable for damage caused by weak passwords, sharing access with other persons, outdated software, unmaintained systems, third-party interventions or insufficient security outside the agreed scope of service.

16. AI implementation and AI outputs

If AI elements, AI assistants, knowledge bases, automated replies or text generation are part of the service, they are supporting technologies.

AI outputs may not always be accurate, complete or suitable for every purpose. The client must review important outputs, especially where legal, medical, financial, technical, security or otherwise sensitive topics are involved.

The provider is not liable for damage caused by the client or user using AI output without review as an expert decision.

The specific scope of AI functions, integrations, limits and method of use are agreed individually.

17. Licences, copyright and ownership of outputs

Unless agreed otherwise, after payment of the agreed price the client receives the right to use the output for the purpose for which it was created.

Until the price is fully paid, the provider may limit the delivery of final files, access credentials, source materials or publication of the output.

The output may include systems, libraries, plugins, templates, fonts, images, AI tools or other third-party elements governed by their own licence terms.

The client does not acquire rights to parts owned by third parties, open-source licences, service providers or original authors unless their licence provides otherwise.

The provider may retain his own know-how, procedures, general parts of code, templates, technical solutions and experience usable in other projects, provided that confidentiality of the specific client project is not breached.

18. References

Unless agreed otherwise, the provider may present a completed project as a reference, especially the project name, logo, screenshot, link to the publicly available website and a short description of the implementation.

If the client does not wish to be listed in references, the client may notify the provider.

19. Liability

The provider is liable for services within the scope agreed with the client.

The provider is not liable for indirect damage, lost profit, data loss, loss of business opportunity, outages of third-party services, errors caused by the client or third parties, or damage caused by using the website or system contrary to recommendations, documentation or the agreed purpose.

For clients who are entrepreneurs, the provider's liability may be limited to the amount paid for the specific service from which the claim arose, unless legal regulations require otherwise.

This limitation does not apply where such limitation would conflict with mandatory legal regulations.

20. Personal data protection

Information about personal data processing is provided in the separate Privacy Policy.

If personal data is processed on behalf of a client during the provision of services, a separate data processing agreement may be concluded if necessary.

21. Consumer withdrawal from a contract

If the client is a consumer and the contract is concluded remotely, the consumer may have the right to withdraw from the contract within 14 days unless a statutory exception applies.

If the consumer expressly requests that the provider starts providing the service before the withdrawal period expires, the consumer acknowledges that in the event of withdrawal he may be required to pay a proportionate part of the price for the service already provided.

For services or digital content provided on request, adapted according to the client's wishes or started with the consumer's express consent before the withdrawal period expires, the right of withdrawal may be governed by statutory exceptions.

Specific withdrawal information may be provided to the consumer in an offer, order, contract or other communication depending on the nature of the agreed service.

22. Out-of-court consumer dispute resolution

If the client is a consumer and a dispute arises that cannot be resolved directly with the provider, the consumer may contact the Czech Trade Inspection Authority as the out-of-court consumer dispute resolution body.

23. Changes to these terms

The provider may reasonably update these terms, especially in the event of changes to services, legal regulations, technical solutions or operational needs.

The current version of the terms is always available on PronajmuWeb.cz.

Changes to these terms do not retroactively affect already concluded individual agreements unless the parties agree otherwise.

24. Final provisions

These terms are governed by the law of the Czech Republic.

If any provision of these terms is invalid or ineffective, this does not affect the validity of the remaining provisions.